POLICIES

managing expectationsPreparing for Your Appointment:

  1. Make sure workspace is suitable.
  2. Fill out and return intake forms AHEAD of time so that you can give them to me at your appointment.  
  3. If you are a regular client, have your sheets ready for your appointment (I provide the sheets).
  4. Relax while I am setting up and tearing down.
  5. Communicate with me regarding medical updates.
  6. Cancel appointment if ill.

Illness:

I do not charge a late cancellation fee for illness, as long as I am notified two hours before I am scheduled to arrive at your home.  Please cancel your appointment if you are ill.  You are ill if you are “coming down with something”, “getting over a cold”, coughing up phlegm, your mucous is green or yellow, or you sound sick.  If you have a mystery skin condition, please find out what it is before scheduling a massage.  If I arrive at your home to find that you are ill, I will consider the appointment to be a late cancellation, as detailed below.  If I am ill, I will call to reschedule your appointment.

Late Cancellation:

I have a 24-hour cancellation policy.  If you need to cancel due to illness or an emergency, no problem.  In the case of illness, you must notify me at least two hours before your scheduled appointment.  If you need to cancel because something else came up or because of poor planning, I will expect you to pay for the missed session.  I will send you an invoice via PayPal for 50% of the missed appointment, which I expect to be paid within 2 business days.  

Appointment Times:

If at all possible, please do not schedule anything for yourself immediately before or after your massage.  Having a more flexible stopping time allows the massage to proceed in a more relaxing manner, which is what it’s all about!  Given the unpredictability of traffic, I ask my clients to be somewhat understanding in their expectations regarding my arrival time — if I am running more than 15 minutes late, I will notify you by text or email.  

Scheduling and Pricing: 

My rates are $105 for a 60-minute massage and $135 for a 90-minute massage.

The first time you book a massage with me, I like to talk with you on the phone to learn a little bit about you, check for possible contraindications to massage, and to find out about where I will be setting up. 

Scheduling a standing appointment with me ensures that you are making self-care a priority in your life!

Length of Appointment: 

Appointments are 60 or 90 minutes long.  The 60 or 90 minutes includes the time spent during intake, beginning after I have set up the workspace.  If you want as much time on the massage table as possible, please inform me of the pain levels you are experiencing and what areas you would like for me to focus on, first thing. 

Automated Reminders:

I use an online scheduling program, which automatically sends out appointment reminders.  Please do not gloss over these!  Read them and make sure the information is what you are expecting.  Also, if you do not get a reminder, there is a good possibility that you are not on my schedule, due to an error or miscommunication.  Please contact me to verify your appointment if you did not receive an expected appointment confirmation.

Payment:

Payment is due at the time of service.  I prefer cash or check.  If you write a check, please write out the amount (i.e. $115.00 instead of $115—).   The check should be written to Ruth Hesse.

Insurance:

I do not bill insurance.  You may submit the receipt I provide to your insurance company, but I cannot guarantee whether or not your insurance will reimburse you.

Gratuities:

Stay tuned for my future post regarding gratuities — As the owner of my own business, I set my own prices and do not expect a tip.  However, if you are working with a massage therapist who is an employee, tipping generously is a way to help  ensure you will have access to them at that location in the future.  

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